At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. Chargeback. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. 3. 4807 – Warning Bulletin File. Discover Chargeback Reason Codes Explained. Friendly fraud is challenging for merchants because it’s tough to diagnose. Specify the invoice date and net due date to assign to chargebacks. To better be prepared for what the future might bring, we try to predict how hacking tools might evolve. Last updated: October 15, 2019 . Understanding these codes is essential because they'll guide your response strategy. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442. Your issuing bank will often give you. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. 1. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. 1 falls under the “Processing Errors” category. The newer system is designed to. Also, just like American Express, Discover functions as both a card network and an. com. • 4859: Change to Addendum, No-show, or ATM Dispute • 4860: Credit Not Processed • 4862: Counterfeit Transaction Magnetic Stripe POS Fraud • 4863: Cardholder Does Not Recognize—Potential Fraud • 4870: Chip Liability ShiftAny of those things could easily result in a recurring billing chargeback ( Reason Code 13. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. EMV has been a mostly global standard since 2004. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Goods / Services Damaged or Defective. Steps to Prevention. 11/03/15 Updated these MasterCard. Get your complete escort to Mastercard cause codes, including all the precise information, chargeback time limits, press different important information you need. 1. 04/09/14 Discover: DC, U02. 3. Read the Chargeback Advice letter carefully. This chargeback<br />. Reason Code 30: Services Not Provided or Merchandise Not Received Reason Code 41: Cancelled Recurring Transaction. The reason_description field lists the chargeback reason. Solution Case Studies Partners Company Blog Resources Data & Compliance FAQ See It In Action. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Now we are very familiar with the word ‘Chargebacks’ from the expert at Chargeback Expertz. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. The Mastercard chargeback reason codes were condensed bottom in 2016, like the start that Travel just underwent with Visa Claims Settlement. So the company has more incentive to side with customer during cardholder. Chargebacks were introduced as a form of consumer protection against. Versions Affected: v5,. In fact, 91. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. Merchants who believe they have received an invalid chargeback under reason code 13. Learn which strategies to use as. But, merchants should be aware that, eventually, everyone will be required to use the new designations. The chargeback is ordered by the bank that issued the consumer's payment card. The shorthand description is “Cardholder Dispute—Not Elsewhere Classified (US Region Only). A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. In short: capture is the point at which you get paid for a sale. 31. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. DE 72 (Data Record). MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. Having a Lax Attitude Toward Industry Rules & Regulations. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Ensure you act on subscription cancellation requests immediately and confirm the cancellation by text or email. 4859: Addendum, No-show, or ATM Dispute 4860: Credit Not Processed 4863: Cardholder Does Not Recognize—Potential FraudThese are only a handful of common Visa chargeback reason codes. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Top chargeback reason codes: Visa Allocation reason code. 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. This list was generated 5/4/2022. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. IPM Arbitration Chargeback Message Reason Code. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. Credit card chargebacks occur when a customer has a chargeback dispute and decides to question a charge on their credit card statement with their Credit Card Company or issuing bank. 561 Message Reason Code. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. The reason code used to describe the dispute will determine the chargeback time limit. com In order to fight a chargeback effectively, however, you'll need to know the reason code. 2 for Visa and Reason Code 4850 for Mastercard). Consider Deadlines. EMV has been a mostly global standard since 2004. Mastercard Reason codes fall under four categories. Our Address US Head OfficeACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Each chargeback received a numeric code which is known as the “reason code”. MasterCard’s Corporate Purchasing Department Account Program does. . pdf), Text File (. 542 Issuer Listed in a Mastercard Announcement. . If you leave this processing. S. Documentation must be a direct result of cardholder communication. 2 Compliance CasesJan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. Merchants can find a. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. Cardholders can dispute digital goods transactions of $25 or less (or the equivalent in local currency) if certain purchase controls were not put. 4859 – Addendum, No-show, or ATM Dispute; 4860 – Credit Not Processed; Discover –. Arbitration Chargeback/1442 Message - MasterCard. But cardholders and merchants have different time limits. 4846 — Incorrect Currency Code. #9. All ACH return. Description: Reason code for applying handling fee. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Those reasons are explained through the corresponding reason codes. About American Express chargeback reason codes. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Chapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Basis Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback reactions; Chapter 8: Chargeback response templates; Book 9:. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. Top chargeback reason codes. The sales receipt and/or date and amount of the authorization if other than the transaction date. One of the following: • 4808 Authorization-related Chargeback • 48XX. If your issuing bank agrees with your claim, they will contact the merchant’s bank to notify them of the disputed charge. 2. Mastercard Chargeback Reason Code 4859: Addendum, No Show, or ATM Dispute. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. American Express chargeback reason code C02 falls under the “Card Member Disputes” category. 1, "Compelling Evidence for goods/services notThere are some precise chargeback reason codes, particularly for MasterCard holder : To apply for the Chargeback, the issuer must submit the First Chargeback or 1442 Message with the application Reason Code. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. Unlike other. While the format of chargeback reason codes varies depending on the card network, all codes are. That's why we've created this guide, which goes over what reason codes are and how they help fight chargebacks and includes up-to-date lists of the reason codes for all the major US card networks. 4859: Addendum, No-show, or ATM. 10. the Airline cancelled the original ticket; That credit for duplicate charges was completed or multiple<br />. Visa Chargeback reason code will be 85. MasterCard: Reason Code 4859 Services not rendered. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case. The chargeback reason code. Reason Code. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Visa ® has launched the CE 3. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Transaction Amount: Decimal 0. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa simply underwent with Visa Claims Dissolution. Updated Disputes/Chargeback Policy Coming April 2024While the updates have been published, they do not go into effect until Oct. Merchants. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Your chargeback response must include at least one of the following items: Explanation and documentation to refute the cardholder’s claim. Make the terms of your subscription clear. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Eligible Chargeback Reason Codes . Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. 7 Violation for Coercion Claim. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. Steps to Prevention. 31. Chargebacks may happen for a variety of reasons: the most common are returns of goods, cancelled services, quality disputes or processing errors, and fraud. If the merchant has a signature showing that the order was delivered, or evidence that the. MasterCard does not have an equivalent reason code. 4855. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. You can learn more about each one by visiting the Mastercard Chargeback Guide. For example, Mastercard has a code which indicates a ‘consumer dispute. non_receipt: The buyer claims they didn't get the goods or services. Below are the top causes of chargebacks including the reason codes established by leading credit card companies: Customer Dissatisfaction: Cardholder did not receive the items/service purchased, the products/services were not as described and/or product (s) was damaged or otherwise defective. 4 Fraud – Card-Absent Environment. 120 calendar days after the service was cancelled or the goods were returned; 120 days after credit documentation is issued (day zero is the date published on the document, the date of the merchant’s letter, or the date. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Note that a chargeback is a forced bank reversal that always results in additional fees and penalties for sellers, regardless of the validity of the buyer’s claim. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. 1. Pre-arbitration gives the acquirer and issuer another chance. Download this sample Chargeback Rebuttal Letter. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. mastercard-reason-code-4859. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. API status is evidence_required and chargeback code is ADJM. Fraud Alert: Shield Your Business from Costly Chargebacks. MasterCard time limits vary depending on the applicable reason code. You can see a reason code 11. None. The chargeback process can last from one month to six months. A “No Authorization” code chargeback can also be the. See full list on chargebacks911. EN. e above 0. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. In most cases, you will have 20-45 days in which to respond to a chargeback. 2. Midigator has created a database of reason codes. The merchant failed to ship the merchandise to the agreed-upon location. Cyber-criminals have benefited from on-line banking (OB), regardless of the extensive research on financial cyber-security. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. Every card brand has a unique set of chargeback reason codes banks must choose from. Chargebacks Explained; Chargeback Representment;. 11. Choose the representment amount. 1. He claims he authorized one and not the other. 3. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,List and additional information about all reason codes by card brand. Fine Period - month 1 1 Acquirer receives Excessive Fraud Activity Notification 2. Visa Chargeback Life Cycle. Payment method Payment amount Dispute reason code triggered Dispute code category. 3 Fraud – Card-Present Environment. Proof you have already refunded the transaction and credited the cardholder’s account. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Reason Code Number. Visa uses chargeback reason code 75 to designate chargebacks caused by non-recognition of a credit card transaction by the cardholder. Card RType eason. During this process, the representative of the institution examines the reasons’ list. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). 4. Use this resource to prevent and fight chargebacks with greater accuracy. When that happens, the issuing bank will gather evidence from the customer and assign a reason code to the chargeback based on the card issuer. 4808. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. 4853 – Cardholder Dispute – Credit Not Processed. Reason Codes: 22 / 23 / 32 / 35. MasterCard time limits vary depending on the applicable reason code. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Always remind clients of upcoming charges with adequate time during the subscription billing cycle. Chargebacks can be a costly part of accepting card payments and entail administrative. Each chargeback claim is given a reason code, which helps explain to merchants the reason for the dispute. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. Reason code 4859 - Services Not Rendered; Reason code 4860 - Credit Not Processed; Reason code 4863 - Cardholder Does Not Recognize- Potential Fraud; Reason code 4801 - Requested Transaction Data Not Received. Which is meant to know the reason for the dispute. For educational purposes, here is an overview of the general chargeback process with most major processors: Step 1: A purchase occurs – All chargebacks start with a customer making a purchase, either in-person, in-app or online. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 Dispute reason code triggered. The shorthand description is “Goods or Services Not Provided. Arbitration Chargeback. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. 0: Updated report version from 1. The chargeback can be for the total transaction amount or a lesser amount. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. ECM monitors first presentment chargebacks regardless of reason code or transaction type. Get your complete guide to Mastercard reason codes, included all the detailed information, chargeback time limitings, or other important information it need. A chargeback happens when a customer requests for a transaction to be reversed. 11, 16. Administrative returns (R02, R03, R04): 3%. Now we are very familiar with the word ‘Chargebacks’ from the expert at Chargeback Expertz. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). 4860 – Credit Not Processed. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. FR4 Immediate Chargeback Program. Updated: Valid values updated. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Mastercard: Reason Code 4859 Service not rendered. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. Acquirer Reference Data (ARD) Does Not Match or is Invalid. All chargebacks start with a customer making a purchase in person, in an app, or online. The shorthand description is “Installment Billing Dispute. American Express is incentivized to keep their customers happy. 543 Message Reason Codes for Intra-European and Inter. Get your complete guide to Mastercard reason codes, including all the exhaustive information, chargeback time limits, and other important information you requirement. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Reason codes are very crucial to assist. Chargeback Reason Codes Page 3 of 5. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback. What is a chargeback. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Managing Reason Code 41 chargebacks. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. MASTERCARD 4859 Services Not Rendered Non-Receipt of Goods or Services NO YES . A chargeback happens when a customer requests for a transaction to be. This is a fairly common chargeback reason that can. message. Chargeback Reason Codes. Mastercard chargeback reason code 4834 applies for a specific type of customer payment dispute. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. 1 Quick Reference Lead. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. 6: Duplicate processing/Paid by other means. Pre-arbitration gives the acquirer and issuer. txt) or read book online for free. Added the following fields - Store ID, Credit Card Chargeback Reason Code. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. Valid Values/Format: 22 - First Chargeback Handling Fee. 01/2099. As part of its processing structure, Mastercard categorizes chargebacks into four main categories:. Discover: Reason Code 4755 Non-receipts of goods or services. Notes. View the entire list of reason codes below or search. Issuers are currently allowed to use reason code 4855, however, this code will soon be eliminate. 542 Issuer Listed in a Mastercard Announcement. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. It's essential to respond within the. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. DESCRIPTION Why did I receive this chargeback? Mastercard is in the process of updating chargeback management regulations. And according. Listed as American Express reason code 193, Visa reason code 83, MasterCard reason code 4863, and Discover reason code 6040, customers file fraudulent chargebacks when they believe fraud has occurred. 5%. Reason Code. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Mastercard Chargeback Reason Code 4855: Goods or Services Not Provided. Authorization. 4859: Non-Receipt of Goods or Services: Services Not Rendered: 4862: Fraud: Counterfeit Transaction Magnetic Stripe POS Fraud: 4863:Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Through 2021, we. 4859 — No Show/Addendum/ATM Dispute The cardholder disputes a charge that they are not responsible for the transaction in question. 1 chargeback: The merchant failed to ship the merchandise or provide the service as agreed. 2 EMV Liability Shift. 4808 – Authorization-Related Chargeback. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. While there are many chargeback reason codes, all chargebacks fall into one of three categories:WEX began issuing chip cards in Q4, 2020. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. Knowing these codes can help you dispute chargebacks more effectively. Below is a list of Mastercard chargeback codes used in eCommerce. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 4 Other Fraud Card Absent. Cloned and Scammed: The Risks and Dangers of Clone Phishing. Maestro. In this article, we'll cover some of the major changes that Mastercard has made to chargebacks in recent years, starting with several. . Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. 4859 – Addendum, No-Show, or ATM Dispute – Europe. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. The shorthand description is “Credit Not Processed. . . This is typically for a card. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. pdf), Text File (. 4855. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. The cardholder may be the customer or the someone who lent their card to a friend or relative. If the order was genuinely not as described, then the cardholder has a case. e. “American Express Chargeback Reason Codes | Sift”. This is commonly caused by either true fraud or friendly fraud. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Payment Capture. Arbitration Chargeback Condition. For this reason, you must document all debit and credit card transactions and. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. Then it chooses the most applicable code for a. From there, a merchant can accept the chargeback or take action through the representment process to attempt to have the chargeback reversed. 3: Goods or services were not received: C08: RG: 4855: 13. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. The cardholder initiates contact with their bank or credit union to file a dispute. Every chargeback is filed with a reason code that identifies the given reason for the dispute. Chargeback reason codes; Chargeback Reason Codes. About American Express chargeback reason codes. 1. Card RType eason Code. These may impact the dispute time limits. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. g. These codes are given by the card issuer at the point of time that the customer disputes a given transaction. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Used when: The merchant processed the transaction more than once, causing the cardholder to be debited twice for the same transaction or the cardholder paid for a transaction using one form of payment and was Learn the details, the cause, how to respond and how to prevent Mastercard Reason Code 4859 Addendum, No-Show, or ATM Dispute (Europe) . 10. None. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. “American Express Chargeback Reason Codes | Sift”. 4837 — No Cardholder Authorization. If a dispute has a strong enough basis to warrant a chargeback, Discover will send a chargeback notice to the merchant along with the reason code for the chargeback. 00 EUR as a Withdrawal fee. Discover is a credit card network and an issuing bank—just like American Express. DE 72 (Data Record). Discover Chargeback Reason Codes Explained. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 4807 – Warning Bulletin File. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. The following are some examples: Visa Reason Code 13. Card Type Reason Reason Text Chargeback Category Preventable Reversible Code MASTERCARD 4802. 4: Other Fraud–Card-Absent Environment. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence.